Frequently Asked Questions
This section is created to help you understand more about the following topics:
Product related
Getting started Customer Service
Payment
ANSWERS
Product related
Innsist On Demand is an on-line desktop Property Management System for hotels that connects to our centralized application server through TCP/IP protocol. It uses multi-tier architecture, and unlike browsers that connect and disconnect each time a request is processed, Innsist On Demand is faster because it is always connected to your remote database while you are working on it.
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Includes functionality for Reservations, Front-desk, Housekeeping, Telephony, Night Audit, Account Receivable, and integration to Central Reservation Systems.
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Yes, all functionality included, since you begin the free trial, you are our customer.
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No, It is included paying $7.00 USD per room a month.
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No, there aren't user accounts limitations per hotel; we rent Innsist On Demand by hotel room only.
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Once you download the free trial, you can access all your hotels' configurations and income reports through the Support Center portal. It is a section designed just for you in order to give you a better control of your properties.
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Getting started Just click on the free trial link
- Sign up an account providing us a brief information about your hotel(s)
- Confirm your Support Center website account information through your email
- Complete a simple configuration wizard for your hotel(s)
- Receive your Innsist On Demand account and start trying it free.
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Once the step 4 above is completed, it takes from 5 to 15 minutes to prepare your database information and system account to allow your start it right away.
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No, it's specially designed allowing you to complete in a few steps all your entire hotel configuration by yourself.
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Just click on the Install Now button and then enter the username, password, and hotel name given.
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Customer Service
No you don't, you only need to pay by room, per month or year, and all the customer support is included.
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Through the Support Center portal, it is specially designed allowing you getting access to the configuration wizard, dashboards and reports for all your hotels, customer support, and training.
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There are two ways the customers can get trained:
E-Learning webinars: Weekly web seminars provided through the web especially for users looking the first training. This webinars are imparted separately by the following hotel's area: Reservations, Front-desk, Housekeeping, Audit, Telephony, and Account Receivable.
E-Learning self-training courses: These courses are accessed on the Support Center website and are available 24/7 for self training. Each part of Innsist On Demand is explained and organized by practical cases to allow users identify what they need to learn.
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No you don't, with the self training courses and webinars we provide to our customers, the hotels don't have to be worried about the turnover issue anymore.
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Payment
The payment is made it with a credit card through our secure billing website. We send you an invoice by email and you only need to enter the link in it and proceed with the payment.
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Just stop logging in into Innsist On Demand and once the payment fee is not covered and you confirm that you don't want it anymore, your account proceed to be canceled but we kept your database intact for the next 6 months, because if you change your mind within this time, it will help you re-activate your Innsist On Demand account and start using the product right away.
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Just stop using it. We kept your database information for 3 months waiting for you to begin the payment process.
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Información
